This week the lovely Nina Vines who is the CRM Technical Specialist from our Australian Dynamics team joined me to record the first in our series of webcasts on the new Dynamics CRM accelerators. We decided to do these after receiving so many requests for copies of the…

Over the weekend the 4th Microsoft Dynamics Accelerator – eService was released for download on Codeplex:

http://www.codeplex.com/crmaccelerators/Release/ProjectReleases.aspx?ReleaseId=19956

It allows users to expose CRM functionality via the Web. Included out of the box are custom webcontrols as well as sample pages that allow you to :

• Ability to Add/Edit:
• Your own Contact Information
• Your Notes
• Service Cases
• Ability to Create Users (Allows you to adds contacts against an…

While I was at PDC, someone asked me of all the technologies that Microsoft has available, why had I chosen to work with Dynamics CRM. This was a really good question and as there was some really specific reasons and it was a deliberate choice, I thought I would share it here.

A few years ago I had to make a decision with my business on what to focus our energies – we were developing lots of varying custom applications for different clients and finding it hard to pick a focus and target our marketing so we could meet some of our growth plans. I loved that we were working on all sorts of different technologies – Mobile, Web, Mapping, Windows, Reporting, Sharepoint, SQL, Performance Point – but it was making it challenging to recruit, and even more challenging to focus our growth in line with our vision & goals.

The second factor is that I am particularly passionate about reducing inefficiencies – and working with companies to achieve a ‘single version of the…

Today the first of the much anticipated Accelerators for Microsoft Dynamics CRM are available for download:

https://mbs.microsoft.com/partnersource/newsevents/news/MD_CRM_Accelerators

You will need to have access to Partner Source to gain access to…

I am often asked to explain about the different deployment options available for CRM and if there are any features that are not available in the specific deployments.

Basically, you have 3 deployment options. The names of each have changed slightly so can be a little confusing:

1. On Premise: Gives you the full control over the setup & administration of your CRM & server platform. Available in…

I rarely blog about Microsoft CRM because, well, let's face it, it's not Dynamics GP! However,…