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Title:Troubleshooting Long Login Times and Performance Issues in Great Plains

We faced this problem specifically for GP 9.  We tried a host of steps, then created a support ticket, submitted information log and trace info to Microsoft, and what actually fixed it was - moving to the latest service pack.

I'll put the information here - in case somebody finds it useful.

1 Check that you are running the latest service pack for Great Plains AND MSSQL.

I was used to ignoring this, and "Apply the latest windows updates" suggestion. But sometimes, this is the only thing that fixes things.

2 Check if tracing is turned on for all ODBC's

If tracing is enabled - there will be a sql log file created that would record every ODBC call that is made to any application that uses the ODBC drivers. Therefore the application is slowed.

To check the setting, click Start | Settings | Control Panel | 32bit ODBC | Select Tracing tab.

3 Check if a Dexsql log is accidentally on

Open the Dex.ini file that exists in your Great Plains application folder in Windows Explorer. Find and confirm the following statements in the Dex.ini file:




4 Turn off Home Page Display and check login time

Specifically the metrics and outlook section can be slow

5 Turn off security from Reminders and Check login time

Dynamics GP >> Forms >> System >> Reminder

6 Run profiler and review queries fired during startup

7 Are any anti-virus softwares installed on the system?

If the issue replicated only on machines that have the anti-virus

8 Can you reproduce the performance issue on all the computers?

This would identify if this is a machine related problem

9 Specifically, can you reproduce the performance issue when you are sitting directly at the computer that is running Microsoft SQL Server?

This would identify if you have network problems

10 Are there any physical symptoms on the computer that is running SQL Server? For example, is processor usage at 100 percent? Is the processor light on? With How many users do you face this problem ?

Category:GP USER INFO: Logging In
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Date Added:June 17, 2010 06:14:46 PM
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