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Title:Keeping Costs Down – Why Service Packs, Upgrades, and Maintenance Pay for Themselves
Description:I know ERP software implementations inside and out. I learned about garage doors this week. Same principle: plan for, pay smaller amounts for, and complete regular maintenance—it’s cheaper in the long run. Garage doors fall off their tracks and twist like pretzels if cables, springs, and balance aren’t regularly corrected. I can send photographs!

Computer systems get viruses and compatibility problems. Users get disgruntled with small problems and miss out on new features that can save them time. I once had a user cry when she saw SmartList for the first time. First there were happy tears, “This will save me six hours a week! I’m so glad to have this new feature.” Then I told her it had been released three years earlier. The CFO recognized what it had cost them not to upgrade, adding his wait time for the report every week to the clerk's preparation time. Now they upgrade and maintain their software regularly.

Economics drive the upgrade process and timing. Companies want to save money and not upgrade every year. The problem is, hardware fails and then what could have been a carefully planned process with controlled expenses becomes a crisis worth “whatever it takes to get us running again.”

Insuring that your SQL maintenance plan is working correctly, your backup is working correctly, and staying within supported, service-packed software at all times—preventative maintenance that will save you money over the long term.
Category:SUPPORT (TECHNICAL): Upgrades
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Date Added:June 17, 2010 05:10:42 AM
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